Refund Policy

Effective date: August 16, 2026

For skin-care clients, goodnlecules accepts eligible returns for any reason within 30 days after carrier-confirmed delivery and supports exchanges. Contact client service before sending merchandise so we can provide instructions and the required label.

Skin care: returned-goods request eligibility and condition

For skin-care clients, returned-goods request the product and included components in substantially the condition received, subject to reasonable handling needed to evaluate it. Follow the authorization and packing instructions. No restocking fee is charged for an eligible returned-goods request.

Skin care: Merchant-paid returned-goods request transport

For skin-care clients, we pay eligible returned-goods request delivery service, including for change of mind, and provide a free prepaid returned-goods request label. The same merchant-paid label applies when merchandise arrives damaged, defective, incorrect, or missing an item or component.

Skin care: Exchange process

For skin-care clients, tell support if an exchange is preferred. Availability is checked when the request is processed. If a direct exchange cannot be completed, we may refund the original product to the original payment method and invite a replacement purchase.

Skin care: Inspection and refund timing

For skin-care clients, after receipt and inspection, an approved refund is issued to the original payment method. Once issued, the bank or card network typically needs 5–10 business days to post the credit.

Skin care: Cancellation before dispatch

For skin-care clients, ask to cancel before shipment. We will cancel when fulfillment has not made shipment irreversible. After shipment, cancellation is unavailable and the returned-goods request procedure applies following delivery.

Skin care: Ordinary-returned-goods request exclusions

For skin-care clients, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are not eligible for routine change-of-mind returns. These limits never reduce remedies for goods that are damaged, defective, incorrect, or missing parts.

Skin care: Merchant identification

For skin-care clients, merchant name: Goodnlecules
Email address: Support@Goodnlecules.shop
Phone number: 9899159742
Street address: 1300 W 12th St, Little Rock, AR 72202, United States